Shipping Policy

Effective September 24, 2026

theNasty sells parts that are stocked and shipped by specialist marine suppliers and distributors. We are the seller on every order; the supplier that stocks a part ships it straight to you (“drop-shipping”). This page explains what that means for timing, cost, and tracking.

Where we ship

We currently ship to addresses in the United States only. Some suppliers can't deliver to PO boxes or APO/FPO addresses; if that affects your order we'll email you before anything ships.

One order, several packages

Each supplier ships its own parts in its own package. An order with parts from three suppliers arrives as three packages, often on different days and with different carriers. Every package gets its own tracking number, and your order page shows each one.

When your order ships

• Processing: we send your order to each supplier within 1 business day of payment — usually within minutes.
• Supplier lead time:each supplier's handling time (for example “ships same day under 3pm” or “ships in 2–3 days”) is shown with its parts before you pay. That is the time we expect the package to leave the supplier, in business days.
• Transit: most packages ship by ground and arrive 2–7business days after they leave the supplier. Transit times are the carrier's estimate, not a guarantee.
• If no lead time is shown for a part, we will ship it within 30 days of payment.

If a shipment is delayed

We only quote shipping times we have a reasonable basis to meet. If we learn a part can't ship within the time we told you, we'll email you promptly — before that time has passed — with a new ship date and the option to cancel the delayed parts for a full refund. If you don't answer a first delay notice of 30 days or less, we'll treat that as agreement to the new date; you can still cancel any time before the parts ship. If the delay would be longer than 30 days, or we can't give a date, we'll cancel and refund the delayed parts unless you tell us you'd rather wait.

Refunds for canceled parts go back to your original payment method, normally within 3 business days of the cancellation. To cancel, reply to the delay email or write to support@thenasty.ai.

Shipping cost

Shipping is charged per supplier package. Each supplier's rate — and any free-shipping threshold — is shown in your quote and on Stripe's checkout page, before you pay. Sales tax is calculated at checkout from your shipping address.

Oversized and freight items

Some parts (engines, drives, long shafts, anything that ships by truck) can't be bought at checkout. We quote freight for them by hand: email us, and we'll send a delivered price and delivery window. Nothing is charged until you approve the quote.

Tracking

We email you each package's carrier and tracking number as soon as the supplier ships it. You can also see every package on your order page — the link is in your confirmation email — or look an order up with your order number and email on the order statuspage. In ChatGPT or Claude you can just ask “where's my order?”.

Lost, late, or damaged packages

If tracking shows a package delivered but you don't have it, or it arrives damaged, email us within 7days of delivery with your order number and photos of the box, label, and part. Keep the packaging — the carrier may need it. We'll file the claim and send a replacement or refund; see Returns & Refunds. Risk of loss passes to you when the carrier delivers the package to your address.

Address problems

Please check your shipping address on the checkout page. If you spot a mistake, email us right away — we can usually correct it before the supplier ships. Packages returned to the supplier as undeliverable are refunded less the original shipping charge, or reshipped at your cost.

Questions

support@thenasty.ai — include your order number (it starts with NSTY-).